Manyсhat - Notice history

Instagram connection through the new registration flow fails with the following error message: {"message":"Business and user permissions are mutually exclusive","status":"fail"}, and the Refresh Permissions action is unsuccessful in affected accounts. Our team is aware of and actively investigating this problem.

As a temporary workaround for establishing a new connection, users may connect through Meta Business Suite instead. However, please be advised that there is currently no workaround for the Refresh Permissions function, and you should avoid reconnecting Instagram to refresh permissions.

We appreciate your patience as we work to resolve this matter and will provide further updates as they become available.

We’ve confirmed with Meta that an issue on their end is causing Quick Replies not to display in Direct Message (DM) sent as comment replies on both iOS and Android devices. However, Quick Replies in regular messages are working as expected.

Meta’s team is already investigating the issue. We are closely monitoring their progress and will provide updates as soon as more information becomes available.

We are aware of an outage affecting the Instagram API on Meta's side. This is causing Instagram messages to fail to be delivered and disrupting automations connected to the platform.

Our team is closely monitoring the situation, and we will provide updates as soon as more information becomes available from Meta regarding this issue.

Thank you for your patience and understanding.